Create capacity without losing sight of the work.
A reliable outsourcing arrangement starts with a well-defined process. We examine the activities, inputs, systems and approvals involved, then agree what the delivery team will handle and what stays with your organisation. The scope can cover a recurring workflow, a support function or a coordinated group of operational tasks. Responsibilities are documented before work transfers.
Based in Lagos, Linquana supports outsourcing discussions for businesses in Nigeria and across African markets, subject to the required delivery setup. We focus on practical coordination: who receives a request, who completes it, how exceptions are handled and how service quality is reviewed. Tools, working hours, access controls, staffing arrangements and third-party dependencies are specified for each engagement.
When this service is useful.
Growing companies with stretched teams
For businesses where repetitive administration and support requests are taking attention away from customer delivery, sales activity or the organisation’s main operating priorities.
Owners needing a managed support function
For organisations seeking a defined operational service with supervision and reporting, rather than an unstructured list of additional people to manage internally.
Companies standardising multiple locations
For businesses that need common support procedures, shared reporting and consistent request handling across branches, departments or related operating companies.
What we work on with your organisation.
Back-office process support
Organise agreed administrative workflows such as records updates, document coordination, order tracking and routine processing. Define the information required and approval points before tasks are accepted.
Customer enquiry and service coordination
Structure enquiry handling, request allocation, follow-up and escalation. Agree service scripts and handovers so the team can coordinate responses while specialist or commercial decisions reach your designated staff.
Purchasing and supplier administration
Support requisition tracking, supplier documentation, order follow-up and delivery records within an agreed process. Set approval limits and keep purchasing commitments with the authorised decision-makers.
Operational reporting and data administration
Maintain agreed trackers, consolidate operational updates and prepare recurring reports. Establish data ownership, validation checks and exception handling so reporting reflects the underlying work accurately.
Service levels and delivery ownership
Document request categories, turnaround targets, working hours and escalation routes. Name the people responsible for supervision, quality review and resolving issues that fall outside normal operating instructions.
Transition, continuity and improvement
Plan the movement of work from the current team, including training, access and acceptance checks. Review recurring service issues, update instructions and maintain an agreed continuity approach.
How the engagement moves forward.
Map the process and demand
Understand task volumes, busy periods, current turnaround times and recurring problems. Identify dependencies and distinguish routine work from decisions that need your internal expertise or approval.
Design the service agreement
Agree scope, responsibilities, service measures and communication routines. Define access permissions, confidentiality requirements, owner approvals and how new requests or changes to the workload will be handled.
Transition and validate delivery
Prepare instructions and train the agreed team. Introduce work in a controlled sequence, check completed outputs and confirm that handovers, reporting and escalation paths operate as expected.
Manage service and refine
Track workload, turnaround, quality and unresolved exceptions against the agreed measures. Hold service reviews and adjust capacity, procedures or responsibilities when business requirements change.
What an agreed scope can include.
- A documented outsourcing scope and responsibility matrix for both teams
- Process instructions, request criteria and agreed quality checks
- Service-level measures, working hours and defined escalation routes
- A transition plan covering training, access and acceptance checks
- Recurring service reports, issue tracking and operational review meetings
- Continuity arrangements and a documented service handover or exit approach
Plan the next step with clarity.
Is outsourcing the same as hiring temporary staff?
Our approach centres on an agreed process and its delivery responsibilities. Staffing may form part of the arrangement, but the scope also defines supervision, outputs, service measures and reporting rather than simply supplying names.
Can we outsource only one process?
Yes. A focused scope is often a practical starting point. We assess the process, its dependencies and workload, then agree the service boundaries and whether it is suitable for a managed arrangement.
How will we know the work is being completed?
The service agreement sets reporting frequency and measures such as completed requests, turnaround and outstanding issues. Named contacts and review meetings provide a route for checking quality and resolving service problems.
How do you handle access to company information?
Information access is defined by the work involved. We agree permissions, confidentiality terms, approved tools and handover requirements before delivery begins, with sensitive decisions and specialist obligations assigned to the appropriate parties.
Define the right engagement for your business.
Tell us about your organisation, the current challenge and the outcome you want to work towards. Based in Lagos, we discuss delivery arrangements for businesses in Nigeria and across African markets according to the requirements of each engagement.
Discuss Business Outsourcing