Find what is holding the business back and act on it
Declining repeat orders, persistent stock shortages, inconsistent service and rising operating costs can reinforce one another. An owner may respond by adding promotions or working longer hours while the underlying problems remain. We begin with a focused review of how the business earns and delivers: its customers, sales pipeline, pricing inputs, purchasing, staffing, stock movements and management routines. The purpose is to distinguish symptoms from the operational causes that leadership can address.
The resulting programme sets out immediate actions and a realistic sequence for deeper changes. We work with your team to improve coordination, establish ownership and monitor whether the agreed actions are being completed. Depending on the engagement, this can include restructuring responsibilities, strengthening customer follow-up, improving purchasing controls or supporting managers on site. We help the business build a more disciplined operating position; revenue, profitability and recovery remain dependent on execution, market conditions and the decisions of the business.
When this service is useful.
Businesses with stalled growth
For owners seeing little progress despite continued effort, marketing spend or expansion, who need a clearer diagnosis and a practical improvement programme.
Operations under commercial pressure
For businesses experiencing inconsistent sales, weak cost visibility or delivery problems that need coordinated action across departments.
Owners rebuilding management control
For organisations relying on constant intervention by the founder, with unclear responsibilities, repeated exceptions and limited follow-through.
What we work on with your organisation.
Performance diagnosis
Review the pattern of sales and operating activity using available records. Examine changes in demand, customer retention, service capacity and execution before recommending corrective action.
Sales and customer follow-up
Trace enquiries through quotation, conversion, delivery and repeat purchase. Clarify ownership of leads, response times and unresolved customer issues to strengthen commercial coordination.
Pricing and cost visibility
Organise pricing inputs, purchasing information and operating cost categories. Help managers understand where resources are being used and which assumptions need further investigation.
Operational stabilisation
Address immediate workflow gaps affecting service, stock availability or production. Introduce practical approval steps, shift handovers and exception reporting around priority activities.
Team and management reset
Clarify responsibilities, decision rights and supervisor routines. Align everyday work with the improvement plan and define how issues should be raised and resolved.
Recovery implementation
Maintain a prioritised action register, support agreed changes and review early indicators. Adapt the programme when evidence shows an action is ineffective or a dependency has changed.
How the engagement moves forward.
Establish the current position
Meet the owner and key managers, agree urgent concerns and review the available operating information. Identify immediate service and management issues requiring attention.
Set a focused improvement plan
Prioritise actions by urgency, feasibility and business relevance. Name decision-makers, define responsibilities and agree what progress will be reviewed.
Implement with the operating team
Introduce the approved changes in manageable stages. Support managers, resolve handover problems and ensure that staff understand the new responsibilities and routines.
Review progress and sustain control
Use regular management reviews to examine actions, exceptions and available performance indicators. Refine the plan and establish a continuing review rhythm.
What an agreed scope can include.
- A current-position assessment with contributing performance issues
- A prioritised stabilisation and improvement programme
- A sales and customer-follow-up responsibility map
- Operating cost review templates and control recommendations
- A management action tracker with agreed review measures
- An implementation handover and continuing management plan
Plan the next step with clarity.
Can you help an established business that has stopped growing?
Yes. We assess how the business currently wins customers and delivers its services, then develop an improvement programme around the findings. The appropriate changes depend on the business rather than a fixed growth formula.
Do you take over the business during a turnaround?
Only responsibilities expressly agreed with the owner are included. We can provide advisory support, work alongside managers or take on defined operational management responsibilities through a separate engagement scope.
Will a turnaround programme guarantee profit?
No. We support diagnosis, implementation and management control. Commercial outcomes also depend on customer demand, available resources, execution and other conditions that cannot be guaranteed.
How quickly can the work begin?
After an initial discussion, we agree access, scope and availability before confirming a start date. The first phase concentrates on understanding the current position and identifying the actions requiring immediate management attention.
Define the right engagement for your business.
Tell us about your organisation, the current challenge and the outcome you want to work towards. Based in Lagos, we discuss delivery arrangements for businesses in Nigeria and across African markets according to the requirements of each engagement.
Discuss Business Turnaround